Onsite and Remote Support

 

Network support is a real challenge, you need professionals.

ACS Offers:

  • Friendly knowledgeable technicians, who love provide onsite and remote support.
  • Dedicated dispatch and project resources to make sure your support problem is solved quickly.
  • Multiple ways to work with your technician, phone, email, support portal, both onsite, or remote.
  • A team of experts so you never have to wait to get your problems fixed.
  • IT best practices standards so that the we solve IT support problems, not create new ones!
  • PC repair services, one stop for all of your computing needs.
  • Constant innovation, new tools, new processes, better ways of providing support.

ACS Service Level and Process

  • Guaranteed response times on all IT support issues
  • Highly qualified onsite Engineers
  • Trained and battle tested remote technicians
  • Patient and consistent onsite and remote service
  • Software installation and maintenance
  • Comprehensive list of software, hardware, and network situations which we can fix
  • Comprehensive documentation
  • Security minded approach to all interactions, documentation, and solutions

Providing End User Support

  • Issues with your Windows and Mac computers and laptops
  • Fix Apple and android tablet and phone problems
  • Help when your printers aren’t working 
  • Get peripherals working such as scanners, check scanners, mice, keyboards, touch displays, Bluetooth devices, etc.
  • Fix your server

Providing Software Support

  •  Fix QuickBooks

Providing Internet and Communication Support

  • Help when your email, or other internet communications aren’t working 
  • When your internet isn’t working
  • Get web sites working properly so you can do business, such as banking, or government web sites
  • Fix slow Wi-Fi