3 Necessary & Easy to Use Features of the ACS VOIP Phone System

March 20, 2014

acs-phone-system So you've been hearing us talk to about the VOIP telephone system that we offer to our clients, but you've been wondering a little more about it.   Let's face it, phone systems are pretty boring and most people don't think too hard about them.   Except when their phone system is costing them business.   Here are 3 features of our VOIP telephone solutions that every business needs.

1.  Auto Attendants

What is an auto attendant?   Just a fancy term that refers to the message you get when the phone is first answered and possibly at other points in a phone menu system while you are trying to get to the right place.   It usually sounds something like this:

Thank you for calling MYBUSINESS.  Office hours are from Y - Z.   If you know the extension of the party you are trying to reach, you may enter it at any time. blah blah blah

We've all heard that, right?   Right.

2.   Custom Messages & Greetings

When you are setting up your menu, you have the ability to use your own custom messages & greetings.   Honestly, your phone menu can be as complex or as simple as you would like.   No matter how you choose to have it set up, it's nice to be able to customize them.  Maybe you don't have someone to physically answer the phone all the time, but it's nice to be able to hear a familiar voice in the phone system AND in person, too.

3.  Conferencing

You remember the old game telephone, right?   By the time the message got to the end of the line, it was NOTHING like the original message.  Many times, the best way to solve a stubborn problem is to get everyone involved at the same time.  That way, nothing gets lost in translation.   What features do you wish you had in your phone system?