At ACS, we love our clients, and our clients love us. Keep reading to see what some of our clients have said about us and our services.
Thank you very much for taking over our IT dept. Since we are in Lansing, MI and you guys are in Traverse City, we had some initial concern over the distance but that concern quickly went away.
Since your company has taken over and improved virtually all aspects of our IT dept, we have improved in all areas; downtime, security, back up against attacks, and in pretty much all aspects of our computers (hardware and software)
ACS's service dept has been there whenever needed and provided helpful insight on all our IT and computer functions.
The headaches we had experienced with our prior IT company are long gone, and we would recommend your services and people to anybody whom asked.
I'm proud to call you guys a partner, and as we continue to grow our business, we look forward to working with you.
--Tim Ayers, President Fluid Chillers, Lansing MI
Prior to our relationship with ACS and the work they completed in 2021, Tom’s IT operations were antiquated and vulnerable. Upon taking over the operation of the business, we looked at several key vulnerabilities to its operation and IT resiliency was a critical one identified. While the physical operations like our checkout and card processing operations were very solid, there had been very little investment in IT security on the backbone of Tom’s. We were highly vulnerable to a ransomware attack for example because we hosted our own email server and had made no investments in the Cloud.
Following the assessment work performed by the ACS team and eventually the improvements that were identified and implemented with their assistance, we have seen a dramatic shift. Our IT operations are fully migrated to the Cloud, we have achieved a much higher and secure level of IT security. Our network operations are no longer reliant on the skills and knowledge of one person. In addition to improved security, we have released the value of the Cloud by enabling the use of mobile email and allowing our leaders to operate much more effectively. We have also begun the early phase of BI development and have begun deploying apps developed in Power BI. None of this would have been possible without the foundational work done by ACS
There is no question that the improvements that have been made have resulted in a significant improvement of our IT network security. It has also awakened the legacy Tom’s team to the potential value of the IT Cloud infrastructure. Instead of worrying at night about a ransomware attack, we can focus our investments on the development of BI applications and improvements in the productivity of our workforce.
--Nancy Sands, Tom's Food Markets
We have felt more comfortable than ever with our information security. Between managed virus protection and managed data backup services, we have no concern of data loss due to equipment failure or malware. Keep up the hard work!
--Andy Hyde, Nolans Tobacconist and Cigar Bar
We went through several IT companies in the area before we found ACS. These companies were not able to meet our IT needs to our satisfaction. We waited too long for responses when we had an issue, jobs were not done to company specifications and we felt like we were paying too much for less than satisfactory service. This caused a lot of frustration and created delays in our workflow.
Since we started working with ACS for our IT services we have had many improvements in network structure and security. ACS is very quick to respond whenever there is an issue and problems are resolved in a timely manner. They always keep me up to date on the status of our network and security as well as any issues they foresee in the coming months. Projects are well planned out and budgeted so we know exactly what to expect and they are very respectful of our business needs when scheduling time for the project at hand. The staff is friendly and supportive and I always feel like they care about me and my business needs.
I am no longer focused on the fear that our network may not be secure from viruses and hackers. I am confident that ACS is monitoring activities and running scans in an effort to keep us secure. It feels good to know that there are back-up copies of our files and that our system can be restored in the event that we should loose data. There are plenty of things to stress about in business, IT should not be one of them!
--Jeni Rose, Arthritis and Osteoporosis Center
Great Company with great service. The team at ACS is always on top of our IT issues and our company couldn't be happier. Keeping it local is important to us and these folks bring serious value.
--Michael Mains GT Insurance Group
My recent experience with David was excellent. He spent a lot of time with me, helping me setup our new DNS. I appreciate all of you. ACS makes my life easier.
--Rick Stringer Corbin Design
Reach my hand through the computer and shake your hand on the other end. I really appreciate your support.
--Mike Lang ZD Metal Products
We were having constant software issues, printing on the network issues and malware email issues
These issues were beyond our expertise and during this time it became apparent that our IT needs were more complex than our current IT provider was able to handle. At that point were interviewed (3) recommended firms and based on those interviews, selected ACS
ACS was able to quickly resolve our immediate issues and proposed the proper upgrades to enhance our current system
We no longer have major IT interruptions in our day to day business. We are confident in knowing that if an issue arises, big or small, ACS will be there to handle it.
#1: We enjoy the ability to call the office if we have an issue, your team can log in to our system and resolve the issue immediately. #2: Knowing that our system is properly “backed up”. You have taken the right steps to make sure our data is recoverable. Knowing that if our server were to go down, we could be back up and running again quickly without any lost data is very important to us. #3: We feel that ACS is doing everything possible to keep us safe from all known potential malware issues
With technology being such a big part of our business, we need to make sure that we are operating and fully functioning at all times. Our business depends on us being able to email, work on our computers, print, scan you name it and if they go down we come to a standstill. ACS has been there for us and that’s what we needed. We are extremely pleased with the services provided
ACS is a perfect fit for us. They are responsive, fairly priced and do what they say they’re going to do. We share the same values as our business.
--Terry Dudly, D&W Mechanical
Al and his team have been a real asset to our organization. Prompt attention to all issues with our IT needs is a real crux for us as a small business. ACS is on top of security and is in constant communication with us analyzing our needs (and wants). Highly recommend ACS for peace of mind in this ever changing world.
--Herm Thomas, Traverse City Products
ACS are truly experts in the IT support field. The customer service is great and they are quick to respond if there is ever an issue. I recommend them to anyone in the Traverse City area.
--Dr. Kyle Konas, Shift Chiropractic
I love ACS, as a Realtor I need to know I’ll never be without my computer, any issues I’ve had Albert and his great team have been there for me! I can’t say enough about their service as I am not techie they help me with kindness and grace and never make me feel stupid for not understanding!
--Camille Campbell, Realtor
If you got a problem...Yo they'll solve it! ACS has continually delivered fast, quality service to our business and kept us "melt down" free in terms of IT issues, which is huge! We could not be more satisfied with their team of friendly computer elves..seriously, they are magical!
--Meranda Lambert, Timber Ridge Resort
ACS makes protecting your network a pain free task. I don't worry about my data being hacked or corrupted anymore.
--David Persons, Garfield Township, Redbarn Auto
Fast, knowledgeable service, both remotely and onsite.
--Dave Bleich, Bay Motor Products
Albert Steed and his team of specialists are top notch IT people. It starts with Albert's desire to provide the best service he can for his customers. He treats them the way he'd want to be treated. I've referred close friends to him and he's done a great job getting their systems setup the way they should be, and he does it fast. Whether you are looking at an installation of new systems, or you need someone to help you with your security and backup services, Albert Steed and ACS are the only way to go!
We have used ACS for years and been very pleased with them. They are extremely prompt at responding. We recently had a computer issue that shut down all of our computers and it was fixed by the end of the day. We have never had any ongoing IT problems like other companies. ACS makes everything functional, simple, and affordable.
--Deborah R. Rysso & Wingfield PLLC
Albert is wonderful to work with. Very patient, understanding and is over the top knowledgeable when it comes to data information security and computer functioning issues. Highly recommend ACS.
The ACS staff is friendly, professional and knowledgeable. We actually enjoy working with our IT people, they really do care!
--Walt Gallagher, Owner of Grand Traverse Continuous
One of the reasons we left our last IT company was the unending billing problems. Every month it seemed they messed it up and I would spend some of my valuable time arguing with them to get it corrected. We had a lot of bills from you last month and all of them were correct. Thank you so much. I really appreciate it.
--Laura Dagwell, Traverse Tax and Accounting
We have been advised regarding IT related stuff that we otherwise may not have known anything about and this has grown to our having a fixed rate service agreement that has been very beneficial to GTI. We rely on ACS as an IT consulting firm that takes care of our issues.
--Steve Perdue, GTI
Thank you for being our partner!!
--Cindy Weber, Dan Brady Painting Services, LLCS