How To Set Up a Trouble Ticket Online for Technical Support

In order to be able to provide you with the stellar service you have come to expect from ACS, we have added the option to open support tickets online.   In order to use this system, we need to manually give you access to this system.  If you already have access, you can get to the ACS client access portal by clicking on this link -- please have your username and password available to access.
 

To Set Up Access

To set up access to the ACS client portal, please call Kim Wierman at 231.933.6333, option 3.   For more details on how to set up your username & password to the client access portal, please click on the links below to view a PDF of the set up process or watch the webcast.

PDF 

Webcast (coming soon!)
 

To Open a Support Ticket

For detailed instructions on setting up a support ticket for service from ACS, please click on the links below to view a PDF document or watch a short video on the process.

PDF 

Webcast (coming soon!)